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‘How can I help?’: High Point community rallies around couple after house fire

‘How can I help?’: High Point community rallies around couple after house fire

Brayden Stamps and Cassie Fambro

11 minutes ago

HIGH POINT, N.C. (WGHP) — When a 911 operator answers a call, they are often there to help someone through one of the worst moments of their life.

On Wednesday morning in High Point, the call was directed at two of his own employees: Telecommunications Specialist Theresa Varner and Patrol Officer Jason Cano.


When the couple arrived at the High Point Police Department ready for the day shift, Cano received an alert on her phone that something was wrong at home.

When the couple quickly returned home, they saw that their house was engulfed in flames.

Their Thomasville home is a total loss. The two have a nine-year-old son and after losing everything in the house and two of their beloved pets, they are forced to start from scratch, but they won’t be rebuilding their lives alone.

“I think it’s been really effective… We help people every day when they’re in crisis,” said Kyle Thaggart, High Point Telecommunications Manager.

High Point Telecommunicators’ small but mighty staff, with the support of the city’s police department, is helping its two employees deal with the crisis.

“If you talked to any of these people, they would say this is their family,” Thaggart said.

Two of those family members, Varner and Cano, lost their homes in a fire that broke out around 6:30 a.m. Wednesday morning.

“The messages started pouring in: ‘How can I help? I’m available. I’m available. Where do you need me?’” Thaggart said.

One man stepped in as a dispatcher while others rushed to the scene to join Varner and Cano.

As soon as news of the devastating fire, which left a family of three, including a nine-year-old child, with nothing, spread, the community began asking how they could help.

The community is always working to give back to the people who are there for them.

“I was really touched to see the messages of support for the family,” Thaggart said.

If you would like to help, you can drop off a gift card at the High Point Police station on Westchester Drive. Gift cards are easier because they don’t have a place to store clothing or any housing items yet.

The HPPD Facebook page will post updates.

An investigation into the fire is ongoing.