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UPSTACK Acquires Telecom Consulting Firm Performance Networks

UPSTACK Acquires Telecom Consulting Firm Performance Networks

Upstack, Inc.

Founder and President Shawn Nus Joins UPSTACK as Partner

NEW YORK, July 11, 2024 (GLOBE NEWSWIRE) — UPGRADEthe fastest growing platform in the digital infrastructure space, announced today that it has acquired Performance NetworksA telecommunications consulting firm based in Denver. Terms of the transaction were not disclosed.

As part of UPSTACK’s investment, the Performance Networks team will become part of UPSTACK, and Founder and President Shawn Nus will also join the company as a Partner.

Performance Networks specializes in sourcing and managing complex telecommunications networks, primarily for large enterprises. The company’s consultants deliver a superior customer experience at every stage, including requirements analysis, design, vendor selection, contract negotiation, project management, billing, and ongoing account support. The company’s comprehensive approach has won customers over and earned Performance Networks the President’s Club award for best sales performance from technology services distributor Telarus every year since 2020.

“Performance Networks’ commitment to customer experience and customer success is a perfect fit for UPSTACK,” said Christopher Trapp, Founder and CEO of UPSTACK. “Shawn Nus has built a successful company around building deep customer relationships and supporting customers with the highest quality care. We are excited to welcome Shawn and the Performance Networks team to UPSTACK’s growing organization.”

Nus founded Performance Networks in 2010 after working in carrier sales for more than a decade. Tired of trying to convince prospective clients that his employer’s products were the best, he decided to become a vendor-neutral consultant who could offer clients options and solutions from a variety of providers. Nus founded Performance Networks as a solo entrepreneur and found early success, allowing him to hire back-office staff and focus more on growing the business.

Over time, Performance Networks has grown organically through word-of-mouth referrals and strong customer relationships. The company differentiates itself by investing significantly upfront in customer success with in-depth pain point analysis and free audits required to deliver effective, well-adjusted solutions.

“Nurturing our relationships and building customer trust have been the keys to our success,” Nus said. “Our customers trust us because we have been there for them throughout the years and they can trust that we will continue to support them with the best solutions and high-quality customer care.”

In 2024, after more than a decade of providing high-touch service, Performance Networks reached a size where it needed more resources to continue its award-winning growth trajectory without disrupting Nus’ promise of delivering consistent, high-quality client care. It evaluated multiple options, including hiring and selling, and chose to partner with UPSTACK.

UPSTACK is supported by a team of technology experts along with processes and resources such as project management, quoting tools, and a customer portal for status and inventory that will further enhance the customer experience for Performance Networks customers.

“Joining UPSTACK gives me peace of mind that my clients are well looked after,” said Nus. “UPSTACK has developed an integration plan so that I can continue to advise my clients, support them throughout the process and ensure their needs are met. I am confident they will find a happy home with UPSTACK’s stellar team.”

Contact us for more information about UPSTACK’s agency investment program. [email protected].

About Performance Networks
Performance Networks is a telecommunications consulting firm founded in 2010 to provide a superior customer experience while sourcing and managing complex telecommunications networks for businesses. The firm specializes in enterprise-class connectivity, secure networking, unified communications, contact center, wireless and data center solutions from over 40 vendors worldwide. As independent consultants, Performance Networks provides carrier-neutral solutions to meet the telecommunications needs of enterprise business clients. Consulting includes requirements analysis, design, vendor selection, contract negotiation, project management, billing and ongoing account support. For more information, visit: www.performancenetworks.net.

About UPSTACK
UPSTACK is transforming how digital infrastructure is designed, sourced, and sold. Through a powerful combination of industry-leading technology experts, dedicated customer experience resources, and its own advanced technology ecosystem, UPSTACK uses actionable business intelligence to design and source customized technology solutions for businesses of all sizes. With UPSTACK, businesses benefit from a single source for mission-critical technology consulting services, streamlining IT architecture, procurement, and ongoing management. UPSTACK’s areas of expertise include colocation and data center, network connectivity, SD-WAN, unified communications, cloud contact center, private and public cloud, security, mobile, business continuity, and IoT. For more information, visit us at www.upstack.com.

Media link:
Hali Henderson
Senior Partner
BuzzTheory (For UPSTACK)
[email protected]
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480,848,6726